Refund policy

At Herbal Calming Collars, we truly believe in our products and the natural calming benefits they provide. Because every pet is unique, we also understand that no product is the perfect fit for every animal.

That's why we proudly offer a 90-Day Satisfaction Guarantee.

Our 90-Day Guarantee

If you don't feel your pet has benefited from one of our products, simply contact us within 90 days of your purchase by email or phone.

We'll refund the purchase price you paid for the product.

Return Requirements

In most cases, we ask that you donate the product to a local animal rescue or shelter rather than send it back to us.

Occasionally, we may request that the product be returned before processing your refund. If a return is required, we'll provide you with instructions.

Shipping Charges

Original shipping charges are non-refundable.

Handmade Products

Every Herbal Calming Collar is handcrafted specifically for your pet after your order is placed. While each product is custom made, we stand behind our craftsmanship and want you to feel confident trying our natural calming solutions.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can make it right.

How to Request a Refund

To begin the refund process, please contact our customer service team within 90 days of your purchase.

Email: info@calmingcollars.com

Phone: (813) 920-7550

Please include your name, order information, and a brief description of your experience so we can assist you as quickly as possible.

Our Promise

As a family-owned business, our goal has always been to provide exceptional customer service along with products we're proud to make. If our products aren't the right fit for your pet, we want the refund process to be simple, fair, and hassle-free.